Frequently Asked Questions
Everything you need to know about bringing the magic of Christmas home.
When will my Christmas decorations arrive?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). During the peak holiday season, we recommend ordering by December 15th to ensure delivery before Christmas Day.
Are your pre-lit Christmas trees LED compatible?
Yes, all our pre-lit trees feature energy-efficient LED bulbs that stay cool to the touch, ensuring safety for homes with children and pets while reducing electricity consumption.
What is your return policy for holiday items?
We offer a 30-day return window for all unused items in their original packaging. Please note that seasonal items purchased after December 25th are final sale unless defective.
Do you provide a warranty on outdoor inflatables and lights?
All WeRChristmas electrical products, including outdoor inflatables and light strings, come with a 12-month manufacturer warranty against technical faults.
How do I store my artificial tree after the season ends?
We recommend keeping the original reinforced box or purchasing one of our heavy-duty tree storage bags to protect the needles from dust and moisture during the off-season.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna for larger festive displays.